FAQ's

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.

 

PRICES AND DISCOUNTS

Our prices are in Bahraini dinars (BD). 

 

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

 

I have entered an incorrect address what do I do now?

Simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at dripaint.bh@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

SHIPPING + DELIVERY

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.

 Average shipping times are 7-14 days based on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at dripaint.bh@gmail.com. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.

 

RETURN

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. Please carefully read the following information before making a purchase.

To be eligible for a return, your item must meet the following criteria:

• It should be in the same condition as when you received it, unused and brand new.
• It should be in its original packaging.

To start a return, please contact us at dripaint.bh@gmail.com and provide your Order Number, which can be found in your Order Confirmation Email. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that the cost of postage for the return will be the buyer's responsibility, unless the product is deemed faulty.

Refunds:

• If you have not been issued a tracking number, we can refund your order in case of a change of mind.
• We are unable to provide refunds for orders that are already in transit to the delivery address provided. Therefore, please ensure that your delivery address is accurate, as we can only send orders to the address provided during the order placement.

If you have any questions regarding returns, please feel free to contact us at dripaint.bh@gmail.com.

DAMAGED GOODS

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.